UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Continued System Outage: Secondary Zoom tools 4/16/25
Following the outage to Zoom earlier today, resources such as Blackboard or Google Calendar's Zoom integrations tool are unavailable. Technicians are investigating.
EDIT: this issue was resolved overnight. All services operational as of Thursday morning.
System Outage: Zoom 4/16/25
There is currently a global Zoom outage, this happened approximately around 11am today. It's still currently down.
If you would like to keep up with the status on this, you can go to the Zoom Status Page.
EDIT: As of 2:30 PM, Zoom believes the issue resolved.
System Impacted: UA-statewide Networking 4/14/25
For a period of time on the morning of Monday the 14th, access to access to various web resources was unavailable while connected to the UA Authenticated network. This included: UA Online, UAS Online, UA Google, and Banner.
OIT technicians identified and resolved the issue by 10:25 AM. Investigation is ongoing to prevent repeat behavior. More information is available on their website.
Reminder: Stay up to date 4/8/25
The UAS Helpdesk has received reports of Blackboard failing to load in older versions of Safari. If you encounter this issue, please confirm that your browser and macOS is up-to-date using Blackboard's Browser Checker.
Blackboard Inc. support is limited to the two most current major Safari and macOS updates. For more information, see their Supported Browser page.
System Impacted: Blackboard "Add Content" functionality 4/2/25
Several employees reported that the ability to access the Add Content menu in their Blackboard Courses had disappeared.
Technicians restored this functionality as of 3:30 PM.